Greetings, I'm Adam B Cochrane.
Advocate for better service creation.
Let's talk about ...
. . . how to make better services.
From Indigenous Australians to corporate Austrians I have had the privilege to work around the world with diverse teams on complicated problems. I have helped these teams create simple, fun and delightful services that are radically user focused. I take pride in making services that don't just sit in between slides but enter the world creating impact and meaning for its users.
Currently, you can see my work in Service Design at Zalando.
Although most of my work is hidden under NDA's you can see evidence of my work at IXDS, and Factory Berlin, as well as Design Factory Melbourne, for Service design and process creation see: Goodpatch, and for service development check Telekom's Creation Center. I have also worked on projects like Mimi, Vimeda, Paintpac & Smart Art.
If you're curious to learn more about what service design is check out this video on service design.
. . . on how to Master Design Doing
I help teams and individuals to understand, and take advantage of Human Centred Design practices. I build up people through one-on-one trainings, group coaching and facilitation of workshops. For example design jams and product hackathons. I help to instill a unifying passion that gets teams to create great experience for their users.
. . . on the power of being visual.
. . . or about all things coffee.
For me it's the start of every great day and every great conversation.
Talking about it, making it, and appreciating it.
As well as being a talented designer, I was also a professional Barista with 8+ years experience.
I'm always open for a lively discussion about the holy beans.
Coffee is just one of the many things I love;
We can also chat about - hackathons, cycling, and youth summer camps are on the list too
But most importantly let's just start!
If you want to know more, let’s meet for a coffee!
The cheer squad
Thank you for your kind words.
Adam St.John Lawrence
Co - Author: This is Service Design Doing.
"Adam Cochrane is one of those people who can energise a room without seeming to try. He is highly creative but also thoughtful, pragmatic, very human and he delivers what he promises. I have always learned something new every time I have worked with Adam; I would rejoice at the opportunity to work with him again."
Lead Design Sprint trainer at AJ&Smart GmbH
Adam is a passionate, dedicated and skilled service designer. He can bring a room of people on a journey and drive focus and engagement like no-one I've ever seen. He commands attention and is a fantastic facilitator and designer.
I've worked with Adam for 4 years on the Global Service Jam, and he is the one who leads that team to success and action all the way. Any company would be lucky to have him in their team.
Consultant & Fellow
"Adam is a committed and passionate designer. He is open and receptive to new challenges, and has enthusiastically embraced service design especially in the realms of social organisations and enterprises. Adam is able to effectively apply a range of methods and techniques throughout his design practices and this makes him an asset to any design team."